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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Terroir LLC. The collective work includes works that are licensed to Terroir LLC. Copyright 2003, Terroir LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Terroir LLC or purchasing Terroir LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Terroir LLC or to purchase Terroir LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Terroir LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Terroir LLC used in the site are trademarks or registered trademarks of Terroir LLC

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Terroir LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Terroir LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Terroir LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Terroir LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Terroir LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Terroir LLC product is mistakenly listed at an incorrect price, Terroir LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Terroir LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Terroir LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Terroir LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Terroir LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Terroir LLC.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Terroir LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Terroir LLC products) must be commenced within one (1) year after the claim or cause of action arises. Terroir LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Terroir LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Terroir LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Terroir LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Terroir LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Terroir LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Terroir LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless Terroir LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Terroir LLC may link to sites operated by third parties. However, even if the third party is affiliated with Terroir LLC, Terroir LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Terroir LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Terroir LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

  1. Quantities are limited to stock on hand. Wines are sold on a first come first serve basis and after-hour email and phone orders will be taken into account at store opening the next day. Orders must be paid on confirmation of your order. Availability of all products is subject to phone and/or email confirmation. All email offers are valid for one week unless otherwise noted.
  2. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years old and that the person to whom the wine is sold and/or delivered is at least 21 years of age as of the date of order and sale.
  3. Title and ownership of all wines and other products passes from The Wine Hotel to the purchaser in the state of California and the purchaser takes all responsibility for the shipping of it from The Wine Hotel, 5800 West Third Street, Los Angeles, California to the purchaser’s address. By facilitating transportation of the wine, The Wine Hotel is providing a service to, and acting on behalf of the purchaser. By utilizing this service from The Wine Hotel, the purchaser is representing that they are acting in a fashion compliant with their local and state laws regarding the purchase, transportation, and delivery of wine. The purchaser represents that they have obtained any required permission, paid any required fees or taxes, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered. The Wine Hotel only uses shippers that require the purchaser to provide proof of age at the time of delivery.
  4. All sales are subject to CA sales tax of 9% regardless of destination in the USA or buyer’s legal residence.
  5. The Wine Hotel is not responsible for any breakage or damage of wine sent by common carrier to any party or individual. WE MAKE NO REPRESENTATION TO THE LEGAL RIGHTS OF ANYONE TO SHIP OR IMPORT WINES INTO ANY STATE OUTSIDE CALIFORNIA.
  6. The Wine Hotel prices do not include shipping, handling, insurance or foreign duties.
  7. Futures/pre-arrival wine purchases are not available for immediate pick-up or delivery. We can provide only estimated arrival times for particular wines by phone: 323-937-9463.
Some things to know as you peruse our website:
  1. A mixed-case discount of 10% will apply to the purchase of 12 or more mixed bottles. This discount does not apply to bottles marked "NO DISCOUNT,” “SALE,” or often “INQUIRE.”
  2. We offer free storage for all the wine you buy from us for up to one year.
  3. Can't find what you're looking for? We're happy to help you find bottles that we may not have in stock. Give us a call at 323-937-9468 or drop us an e-mail at
  4. We charge California Sales Tax on all wine, beer, cider, and accessories sales without exception. As our client you take full possession of your purchase in the state of California, even if it ultimately is shipped to an out-of-state residence or business. This means that you will be shipping your wine to yourself according to your state’s laws governing shipment of wine. We understand that our practice is not the norm in the retail wine trade, but we believe it is the only responsible position. By example, New York State is a ‘reciprocal’ state, as is California, so it is legal for us to ship wine between the two. The catch-22 even big online wine retailers don’t want you to think about is that New York State requires out-of-state retailers to register with their State Liquor Authority, pay an annual license fee of some $8,000.00, and provide detailed sales reports 18 times per year of all sales shipped into New York State. Recently, New York State sued one of the largest wine internet retailers, The Wine Library of New Jersey, for selling and shipping wine to New York State residents without a license.
  5. We only ship wine within the state of California. We are happy to help you arrange your own shipping by packing your wine in FedEx- and UPS-approved wine shippers (no charge for packaging). You can either email us prepaid shipping labels or simply email us your FedEx or UPS account number and will we affix handwritten labels to your packages. We also request that you inform your shipper of when you want your package(s) picked up at our facility where it will rest in our temperature and humidity controlled warehouse until departure.
IMPORTANT:If you wish to ship wine outside California and would like to arrange your own shipping, choose HOLD FOR FURTHER SHIPPING INSTRUCTIONS during the check-out process,then email us at with your shipping instructions.

Gift Certificates to the Wine Hotel