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Shipping Information
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General Information
The Wine Hotel prices do not include shipping, handling, insurance, foreign duties or California sales tax. If wine is shipped to you, we contract with a 3rd party carrier who will ship wine that you have already purchased. Ownership of any wine that The Wine Hotel sells changes hands at the time of purchase in the state of California and is subject to sales tax in this state. By requesting that your wine be shipped to you, you are authorizing us to engage a common carrier to deliver your wine on your behalf. The Wine Hotel is not responsible for any breakage or damage of wine by said common carrier. WE MAKE NO REPRESENTATION TO THE LEGAL RIGHTS OF ANYONE TO SHIP OR IMPORT WINES INTO ANY STATES OUTSIDE OF CALIFORNIA. You, the buyer, are solely responsible for shipment of alcoholic beverage products and assume all obligations for compliance with your State's laws.

Our products are packed in FED-EX-approved shippers with protective Styrofoam inserts. Street addresses and phone numbers are required for all shipments. In the United States, an adult over the age of 21 must be present to sign for the shipment. We cannot deliver to Post Office boxes.

We will email you when we’ve received your order. We will update you when we’ve processed your order and again when it ships, unless you live in California and have ordered shipping via Fedex through our website. If you live in California and have ordered shipping via Fedex through our website, you will receive a single e-mail with your order completion and shipping information.

Important: We do not ship to the following states: Alabama, Arkansas, Delaware, Florida, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, Montana, Nevada, New Hampshire, New Jersey, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont and West Virginia.


Domestic Shipping
The Wine Hotel ships primarily via Ground service using FedEx. Estimated delivery time is 3 to 10 business days depending upon the distance from our store in Los Angeles to the destination.

We offer Next Day and 2-Day Air options for most shipments (Alaska and Hawaii are 2-Day Air only). Our cut-off for next-day shipment is 11 a.m. PST on the day prior to shipment. Orders received after 11 a.m. might not ship for up to three days. Note that to avoid having wine sit in the carrier’s warehouse over the weekend, we normally don’t ship on Thursday/Friday for 2-Day or Friday for Next Day. If you want your order to go out on those days, please call us to discuss details.

Shipping costs vary widely based on the number of bottles shipped, the distance from our store in Los Angeles to the destination, and the type of service selected. It is most economical to ship 6 or 12 bottles at a time. Prior to finalizing and submitting your order to us, you can adjust your order to see different shipping costs by varying the quantity of wine in the Shopping Cart or by selecting a different Shipping Method (Ground, 2-Day, Next Day) on the Check Out page.

A breakdown of our shipping and handling charges is available by request. Please contact us at drinkwell@thewinehotel.com or (323) 937-9463 for further information.


Local Messenger Service
Packages to the general Los Angeles area can be delivered via messenger upon request. Please contact us at drinkwell@thewinehotel.com for applicable rates. Beer and wine may only be delivered to local addresses by messenger.


International Shipping
The Wine Hotel ships international packages via FedEx. Please note that our shipping cost includes a protective shipping box, insurance and carrier charges to the destination. It does NOT include any taxes or duties that may be assessed by and payable to the local authorities at the destination or any additional fees that may be charged by FedEx for the administration of taxes and duties.


Some things to know as you peruse our website:
  1. A mixed-case discount of 10% will apply to the purchase of 12 or more mixed bottles. This discount does not apply to bottles marked "NO DISCOUNT,” “SALE,” or often “INQUIRE.”
  2. We offer free storage for all the wine you buy from us for up to one year.
  3. Can't find what you're looking for? We're happy to help you find bottles that we may not have in stock. Give us a call at 323-937-9468 or drop us an e-mail at drinkwell@thewinehotel.com
  4. We charge California Sales Tax on all wine, beer, cider, and accessories sales without exception. As our client you take full possession of your purchase in the state of California, even if it ultimately is shipped to an out-of-state residence or business. This means that you will be shipping your wine to yourself according to your state’s laws governing shipment of wine. We understand that our practice is not the norm in the retail wine trade, but we believe it is the only responsible position. By example, New York State is a ‘reciprocal’ state, as is California, so it is legal for us to ship wine between the two. The catch-22 even big online wine retailers don’t want you to think about is that New York State requires out-of-state retailers to register with their State Liquor Authority, pay an annual license fee of some $8,000.00, and provide detailed sales reports 18 times per year of all sales shipped into New York State. Recently, New York State sued one of the largest wine internet retailers, The Wine Library of New Jersey, for selling and shipping wine to New York State residents without a license.
  5. We only ship wine within the state of California. We are happy to help you arrange your own shipping by packing your wine in FedEx- and UPS-approved wine shippers (no charge for packaging). You can either email us prepaid shipping labels or simply email us your FedEx or UPS account number and will we affix handwritten labels to your packages. We also request that you inform your shipper of when you want your package(s) picked up at our facility where it will rest in our temperature and humidity controlled warehouse until departure.
IMPORTANT:If you wish to ship wine outside California and would like to arrange your own shipping, choose HOLD FOR FURTHER SHIPPING INSTRUCTIONS during the check-out process,then email us at drinkwell@thewinehotel.com with your shipping instructions.

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